sony smart tv no sound from apps

However, if I try switching to any of the TVs catch-up apps (BBC iplayer, BBC News, 5 on demand etc) I immediately lose all sound. You mean restoring the factory settings? and to add to my frustration now the voice search is not working after the last firmware update. IMPORTANT: This article applies only to specific products and/or operating systems. 75 inch bravia it is in the 900 series I believe. The probelm is the Apps. That is not what I expect from  Sony products. My internet connection is via a reasonably fast (40mbs) service with an ethernet cable feed from the router directly into the TV. Sony are advising not to update to Oreo due to problems when using a sound bar / home theatre system. A newer version of your browser may be available. (I have no aerial access in this room.) I use ARC sound system for audio. Even if you're not its possible there could just be glitches with a new version of Android. It is hooked up to a Sky Box and a Sony SRS-ZR5 speaker which I have had for some time. The speaker uses the HDMI 1 (ARC) socket in the TV and is ARC compatible. I bought a Sony 75" tv january 2018 and initially had no issues with sound from the apps. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. If I try BBC News, Sport or iPlayer or Demand 5 I can get no sound through the speaker. (I have no aerial access in this room.). The best of what Sony has to offer on iOS or Android. The Digital Audio Out and HDMI® (ARC) won't output any sound when you stream videos from an app (such as Netflix® or Amazon Prime™ app) when there's a Bluetooth® A2DP audio device connected to your Android TV™ device at the same time. The Sky Box uses HDMI 2. The speaker also produces the sound properly if playing music or videos either from my network or from a USB device pluuge dinto the Tv or into the speaker. Check Applicable Products and Categories for details.. Is it normal - to be expected - or am I doing something wrong? To get the full experience on Sony.com, please change your settings to allow JavaScript. I have to change to TV speaker to get sound. You may try to changing the TV … Thank you for your suggestion. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Professional Products & SolutionsContact UsCompany InfoSite Map, Terms and conditions of website usePrivacy policy. Check Applicable Products and Categories for details. To get my Bravia Android TV to output 5.1 on Netflix and Amazon Prime Video I had to change Digital audio out to Auto 2 in the sound settings. 1 Check Your Volume Settings Make sure the sound on your TV isn't muted. (I have not tried the other Apps as yet). No sound from an audio system when I stream videos on my Android TV, Applicable Products and Categories of This Article, There is no sound when using a TV or audio system with the ARC/eARC feature, There is no sound from audio system when connected with eARC. The Android TV has no sound during playback of videos from a USB device. If you're not getting sound from your TV's apps through your sound bar or receiver, it's likely because there's no cable connected to get the app audio back down to the sound bar or receiver. I did a factory reset and no help, same issue. Sony HD TV - no sound from speaker when using apps. Check if the issue also occurs to other device connected to the TV. Push the Mute button on your TV remote. I am experiencing the same issue with a new (Dec 2017) Sony KD49XE8396BU Smart TV. I have to manually turn off my receiver and back on in order to get sound. Failing that you may have to perform a factory reset to see if that helps. Set the Digital audio out to PCM on your Android TV™device: On the supplied remote, press the HOME button. After an update was performed the result was no audio from apps(netflix and youtube) maybe others. Using options, the sound is set to the speaker. IMPORTANT: This article applies only to specific products and/or operating systems. This week, I have bought a Sony KDL-32WD754BU TV for use in a bedroom. Sony news in your inbox. Our site is not optimized for your current browser. Everything works perfectly when watching the TV via the Sky connection and also when using the pre-installed YouTube and Netflix apps. 4k player and ps4 no issues with sound using apps thru TV, only when using apps via TV. If I try BBC News, Sport or iPlayer or Demand 5 I can get no sound through the speaker. Be among the first to get the latest Skip this step if unavailable. If you're running Oreo now then you may be experiencing some teething troubles. After the update last April/May, I am having trouble getting sound when using built-in smart tv apps for the Sony 900f. Using Sky, the sound comes from the speaker (which is great BTW and much superior to the TV sound). Select Digital audio out, then set to PCM. will try to find the manual and advise as soon as I can, Hi @anacosta01  and welcome to the UK Community. Select Sound or Display & Sound. Any advice / suggestions would be gratefully received. The Digital Audio Out and HDMI® (ARC) won't output any sound when you stream videos from an app (such as Netflix® or Amazon Prime™ app) when there's a Bluetooth® A2DP audio device connected to your Android TV™ device at the same time. Sound from the audio system lags behind the TV picture, Can't hear TV sound from the soundbar, home theater system, or home audio system, All Mobile, Tablets & Smart Devices products. I have the HDMI in the ARC HDMI port on the TV. Sorry if I get it wrong. If you've not been having any luck getting the audio from your smart TV's apps to play through your system, this guide will take you through some troubleshooting steps that may help resolve this issue. Here are the instructions for your model. Disconnect the power cords (mains lead) and the HDMI … My TV is also set up with a Sky Box connection and sound is provided via an external soundbar. However, You Tube does work ok, the sound does come through the speaker. It looks like JavaScript is disabled in your browser. I did update to the latest, as I lost audio with netflix on the previous update. The speaker also produces the sound properly if playing music or videos either from my network or from a USB device pluuge dinto the Tv or into the speaker. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. I have tried checking the TVs sound settings, a factory reset and a total sutdown and restart - but all to no avail. Does anyone have any clue as to why I have this problem with the apps.

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